At ORA SEAFOODS, we maintain strict hygiene and quality standards. As our products are perishable, please note the following:
Returns on Perishable Goods
Once products are delivered, returns are accepted based on Return Eligiblity.
Return Eligibility
A return/replacement will be accepted only if:
The product is damaged during delivery.
The wrong item was delivered.
The product is defective or not fit for consumption.
Reporting a Return
Customers must report the issue within 24 hours of delivery.
Proof of damage/defect (photo or video) must be shared via email (benora787@gmail.com) or phone (+91 95002 64280).
Replacement/Refund
In case of replacement product will be delivered as per below timelines:
Delivery Timelines
Chennai & Nearby Areas: 1–2 working days.
Rest of Tamil Nadu: 2–4 working days.
Other States in India: 4–7 working days